Knowledge Management (KM) remains one of the 21st century’s most challenging and rewarding business disciplines. Properly implemented, KM can be a powerful driver of innovation, competitiveness and change. i-intelligence understands the individual and organisational challenges of implementing KM. Thus, our training programs provide a holistic approach to identifying and exploiting your organisation’s knowledge assets.

Listed below are the training modules we have developed to support public and private sector institutions with their KM efforts. These provide a perfect balance of KM theory and practice, as well as best practice guidelines for developing and implementing a KM strategy. Clients are welcomed to select those modules they are interested in, as well as the duration of their preferred KM course.

Program Modules

Introduction to Knowledge Management – Knowledge and the workplace
– The “three generations” of KM
– KM for the 21st century
– The KM imperative
– The costs and benefits of KM
Essential KM Theory – The varieties of knowledge
– Sensemaking, learning and understanding
– The knowledge spiral
– The knowledge lifecycle
– Organisational learning and maturity
Developing a KM Strategy – The varieties of KM strategy
– Needs analysis: Identifying your KM objectives
– Forecasting an organisation’s knowledge needs
– Action planning: establishing priorities and milestones
– The levers and enablers of an effective KM strategy
– KM frameworks and paradigms
– Resources and overcoming resource challenges
– Managing stakeholders
– Justifying KM and ensuring buy-in
– Overcoming silos, barriers and cynicism
Implementing KM – Developing KM policies and processes
– Integrating KM into organisational workflows
– Identifying knowledge sources and their value
– Knowledge generation, capture, exploitation and communication
– CKOs, knowledge centres, and knowledge champions
– The uses and abuses of IT in KM
– Recommended KM tools and technologies
Measuring and Evaluating KM – Identifying metrics
– Measuring and monitoring progress and impact
– Learning from KM successes and failures
– Communicating KM success and failures
The KM Toolkit – Communities of practice
– Knowledge audits
– Knowledge mapping
– After action reviews
– Lessons learnt
– Best practices
– Storytelling
– Knowledge cafes
Knowledge Products – Knowledge boards
– How-to and best practice guidelines
– Concept notes
– Staff directories
– Learning Libraries
Establishing a “KM Culture” – The culture trap and how to avoid it
– Building trust and securing buy-in
– The habits of knowledge generous organisations
KM and HR – Progressive HR practices for effective KM
– Managing and motivating knowledge workers
Knowledge Leadership – The essential skills and competencies of knowledge leaders
– Integrating KM into management and leadership practices
– Personal knowledge management: An Introduction

Teaching Method: Our KM courses combine theory with individual and group exercises. Attendees are encouraged to participate actively in these exercises, as they will get maximum benefit from doing so.

Instructor: Chris Pallaris

Course Duration: Our KM training courses can be tailored to your specific interests or requirements and range from short, one-day workshops to extended five-day programs. Longer programs are recommended for those organisations wishing to introduce KM, or overhaul their KM activities. They allow more time for exercises, break out sessions, and the identification and development of KM strategies and objectives.

Who Should Attend: Senior managers, information and knowledge managers and their teams, business process professionals, HR and organisational development professionals, and all other interested individuals.

Course Requirements:  Course requirements are specific to the client’s training needs. Most KM modules require no supporting infrastructure.