Our services will be set out in a separate engagement letter. All i-intelligence contracts comprise our letter of engagement and the terms defined forthwith. Please read this page carefully and feel free to contact us if you have any questions regarding its contents.

1. Contracting Parties

1.1 Your contract is with i-intelligence GmbH, a limited liability company registered in Winterthur, Switzerland.

1.2 There is no contract between you and any member, employee or associate consultant of i-intelligence GmbH. Any advice given to you by a member, employee or consultant of i-intelligence is given by that person on your behalf in a private capacity. i-intelligence does not assume any liability here.

1.3 The advice we provide is for your sole use and does not constitute advice to any third party to whom you may wish to communicate it.

2. Our Professional Obligations

2.1 We endeavour to provide the services outlined on our website and / or in our letter of engagement with the highest possible skill and care

2.2 We observe all legal and ethical norms pertaining to our work and refuse to act in violation of these.

2.3 We reserve the right to work on multiple engagements simultaneously. However, we refrain from working for two competing companies at the same time. We will notify you of any conflicts of interest to that may arise in the course of our work.

2.4 We are obliged to protect and secure any information shared with us by our clients for as long as necessary. Such information is kept confidential except as required by law or in accordance with the regulatory, ethical or other professional standards applicable to our work.

2.5  All original content will be returned to our clients within two weeks of the completion of our assignments. However, physical and digital data generated by i-intelligence staff in support of our clients remains the property of i-intelligence.

3. Our Liability to You

3.1 We are not responsible for any losses, penalties, surcharges, damages, interest or other liabilities arising from the use of our services or the implementation of our advice or recommendations. Clients will not make any claim (direct or indirect) against an i-intelligence employee in respect to the above.

3.2 Nothing in these terms and conditions excludes or limits:

– Any claim you may have against a member, employee or consultant of i-intelligence arising out of any fraudulent or unethical behaviour

– Any liability that cannot be excluded under Swiss law

– Any liability that cannot be excluded under any professional rule or regulation.

3.3 Each member, employee and consultant of i-intelligence shall be entitled to the benefit of these provisions.

4. Fees and Expenses

4.1 All fees and expenses are set out in our letter of engagement. Our fees are set on a case-by-case basis and are determined the nature and duration of the work we undertake, and the level of skill involved.

4.2 All additional expenses are discussed with the client and then charged at cost. Alternatively, clients are welcomed to assign a costs budget within which we are  obliged to work.

4.3 Invoices for fees, expenses and disbursements (payments to third parties incurred on your behalf) are payable in full within 30 days of receipt, unless alternate arrangements have been made.

4.4 We reserve the right to suspend the provision of additional services until all outstanding sums are paid in full.

5. Site Content

5.1 While the content of this website was assembled with the utmost care, we do not guarantee its accuracy or completeness. The use of our content is at your own risk.

5.2 Third party contributions to our website reflect the opinions of the author(s) involved and not those of i-intelligence or its staff.

5.3 The i-intelligence website contains links to other websites. These websites are the responsibility of their respective owners. While we monitor the sites we link to, we have no influence over their content and cannot be held liable for any risks associated with their use. The inclusion of these links does not imply an official endorsement on the part of i-intelligence or its staff.

6. Training

6.1 Clients wishing to cancel a training seminar will be liable for the following charges:

* 30+ days prior to the start of our engagement – CHF150 administrative fee

* 15 – 30 days prior to the start of our engagement – 50 percent of our fee

* Less than 15 days prior to the start of our engagement – 100 percent of our fee

Cancellations can only be accepted in writing.

6.2 Participants are welcomed to send a replacement at no cost. However, failure to attend our courses will be classed as a cancellation. The full fee will be incurred and no refunds will be granted.

6.3 Courses will only be run if there is a sufficient number of participants. We reserve the right to amend our prices, dates and course content and will provide adequate notice when doing so. The jurisdiction for all legal claims is the Canton of Zurich.

6.4 We reserve the right to amend our prices, dates, service portfolio and course content and will provide adequate notice when doing so.

7. Copyright and Intellectual Property

7.1 Unless otherwise stated, all content on the i-intelligence website (including any briefings, presentations, working papers, etc.) are issued under a Creative Commons  license (Attribution, Non-Commercial, No Derivatives).

7.2 All training materials, however, remain the exclusive property of i-intelligence GmbH and may not be copied or disseminated without a formal license agreement or prior written consent.

8. Information and Communications Security

8.1 All risks connected with sending commercially sensitive information relating to your business are borne by you. If you are reluctant to accept this risk, you should notify us in writing that email is not an acceptable means of communication.

8.2 Email may be used to enable us to communicate with you. As with other means of delivery this carries with it the risk of inadvertent misdirection or non-delivery. It is the responsibility of the recipient to carry out a virus check on any attachments received.

8.3 Communications from us to you should not be disclosed or passed on to any third party without our prior written consent where marked confidential or where it is apparent from the circumstances that such communication is intended only for you. We accept no liability for any disclosure by you to any third party without such consent and will require you to make good to us any costs or liability incurred in dealing with any claim from any such third party.

9. Applicable Law

9.1 Any claim you wish to make can only be made against i-intelligence GmbH and not its employees or associate consultants.

9.2 All terms of our engagements are governed and construed in accordance with the laws of Switzerland and / or the Canton of Zurich. Accordingly, the jurisdiction for all legal claims is Switzerland and / or the Canton of Zurich.

10. Complaints

10.1 Should you experience any problem with our services or one of our associates, please raise the matter in writing to the director, [Chris Pallaris]. Please provide sufficient detail on the nature of your complaint so that we can investigate your concerns fully. We will confirm receipt and look to provide you a written response within five working days.